Description de l'offre

Required Responsibilities :

• Be responsible for the follow-up of technical questions via a ticketing system.

• Analyze and interpret client inquiries to understand the issues and decide on the best plan of action to solve them.

• Analyze a problem, solve it and if it is too complex communicate it to the appropriate persons.

• Give informations, advices or instructions in response to client inquiries.

• You will be in contact with the clients, your team members and external parties on a daily basis.

• Provide first line diagnosis of the problems.

• Make sure tickets are up-to date and treated on time.

• Provide a high degree of client satisfaction in all work undertaken.

Your profile :

• You need to have at least one successful internship experience.

• You are comfortable working with the Windows OS.

• You are able to prioritize your work and manage your time.

• You can express yourself perfectly in Dutch, English and French to be able to talk with the customers.

• You enjoy helping others solve their IT incidents and you have very good communication skills.

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